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Los contenidos de este nivel se clasifican en dos bloques; uno de ámbito general del idioma inglés y otro de ámbito profesional. Conjuntamente, la acción formativa es un total de 270 horas que se desarrolla a continuación.

El bloque de ámbito general está diferenciado entre la temática de las lecciones o módulos y los contenidos gramaticales. Este bloque es un total de 250 horas.

Por su parte, el bloque de ámbito profesional, de 20 horas, hace referencia a contenidos específicos que el alumno podrá elegir en función del sector en el que desarrolla su actividad.

De esta manera, los contenidos de esta acción formativa son:

A. BLOQUE DE CONTENIDOS DE ÁMBITO GENERAL

• Temática (lecciones) y funciones del curso:
  • 1. Grocery shops
    • Ask for advice on ingredients and cooking while grocery shopping.
  • 2. At the supermarket
    • You go food shopping with your child. Learn vocabulary related to products found in supermarkets.
  • 3. An emergency
    • Seek assistance for an injured person. Learn basic medical vocabulary.
  • 4. At the doctor’s
    • You feel ill. Describe your symptoms and discuss treatments with a doctor.
  • 5. Agreeing to meet
    • Deal with a business call. Assist the caller and take their name and number. Arrange an appointment and respond to their questions.
  • 6. Business calls
    • You make arrangements to have a stand at a trade fair. Explain your requirements in detail.
  • 7. The company stand
    • Speak to a client at a trade fair. Detail the features of your product and convince the client of its merits. Arrange an appointment for a product demonstration.
  • 8. Comparing products
    • Convince someone of the quality of your product.
  • 9. Making a sale
    • You meet a client who would like to place an order. Discuss product type and price. Negotiate the discount. Agree the delivery date.
  • 10. Negotiating
    • Negotiate the specific details of an order. Convince your client to choose your product over that of your competitor.
  • 11. Trouble with orders
    • Reply to a dissatisfied customer. Apologise for problems and try to find a compromise.
  • 12. After-sales service
    • Deal with an angry customer. Attempt to find solutions to their problems. Arrange assistance.
  • 13. Handling an invoice
    • You phone a client whose invoice is overdue. Ask when payment can be expected and arrange terms.
  • 14. Deferring payment
    • Find a solution with a customer whose payment is overdue.
  • 15. Organising a stay
    • A client would like to pay your company a visit. Give advice on where to stay and leisure-time activities. Ask for details of the trip.
  • 16. Welcoming visitors
    • Ask practical questions about a client’s visit. Propose various leisure-time activities to be included in the visitor’s itinerary.
  • 17. A car trip
    • You go on a car trip. Express your agreement/disagreement and reach a compromise. Describe the features of a car. Ask for precise directions.
  • 18. On the motorway
    • Give advice about the way someone is driving. Ask for petrol at a petrol station and have a conversation with a police officer.
  • 19. At the airport
    • Check in your bags at the airport and state your seating preferences. Go through customs.
  • 20. On the plane
    • Ask questions about what happens during the course of a flight. Ask the flight attendant for various items you need during your journey. Pick up your luggage on arrival.
  • 21. At the station
    • You want to buy a train ticket. Say what kind of ticket you want and ask for the departure and arrival time of a train.
  • 22. On the train
    • You take the train. Speak to the ticket inspector and reply to his questions. Make conversation with another passenger.
  • 23. Customs checks
    • You go through the formalities at customs. Show your passport and respond to the questions posed by the customs officer.
  • 24. The luggage search
    • You declare goods at customs. Respond to the customs officer.
  • 25. Hotel reservations
    • You need a hotel room for the night. Explain which kind of room you would like and enquire about meal times and the cost of your stay.
  • 26. Staying in a hotel
    • Enquire about hotel facilities. Talk about your hotel stay.
  • 27. A tour of the town
    • You go on a guided tour of a town. Ask questions about the different buildings you encounter while sightseeing.
  • 28. A tour of the castle
    • You take a tour of a medieval castle. Ask questions about the castle and express your feelings about your visit.
  • 29. At reception
    • You are a hotel receptionist. Accommodate guests’ wishes and answer their questions.
  • 30. Hotel service
    • Find solutions to guests’ problems. Use grammatical forms indicating politeness.
  • 31. Serving customers
    • You are a waiter/waitress. Welcome customers and take their order. Apologise for problems.
  • 32. Bad service
    • Respond to customer questions and deal with complaints in a restaurant.
  • 33. Electrical goods
    • Help a customer purchase a product by giving advice and answering their questions. Respond to a customer complaint.
  • 34. Banking operations
    • Your cashpoint card and chequebook have been stolen. Explain the situation and discover what can be done to resolve it.
  • 35. Welcoming tourists
    • You are a tourist guide. Take your clients on a tour of London and describe the sights. Accompany a VIP to the airport.
  • 36. The architect
    • You are designing a house. Explain your ideas to the architect. Go over the blueprints, the price of the construction and the building process.
• Contenidos gramaticales:
  • Use of the present conditional
  • Verbs expressing stages of an action
  • Verbs without a continuous form
  • How long
  • Either...or - Neither...nor
  • Verbs introducing a second action
  • Verbs expressing a wish to act
  • Still – yet
  • Dependent clauses with 'that'
  • Sequence of tenses
  • Conditional perfect
  • Holiday – Holidays
  • Use of present perfect continuous
  • Construction of present perfect continuous
  • To be likely
  • Should - Ought to: probability
  • Suggestions with 'should'
  • Near certainty in the past
  • 'Will' and 'shall'
  • Some other uses of the possessive
  • Phrasal verb particles
  • Prepositions at the end of a clause
  • Simple present with 'when'/'while'
  • Even though - Even if
  • Sequence of tenses with 'if'
  • The past subjunctive
  • The past perfect subjunctive with 'if'
  • Infinitive clause
  • The prepositions 'in' and 'at'
  • Expressions with the present perfect
  • Expressing percentages
  • Currencies
  • Last - Later – Latter
  • The more . . . the more
  • Verbs expressing stages of an action
  • Invariable cardinal numbers
  • Singular nouns in '-s'
  • Different meanings of 'since'
  • Within - Within . . . of
  • Till – Until
  • Verbs expressing impressions and feelings
  • To remember - To remind
  • The simple conditional perfect with 'should'
  • Expression of preference
  • Different meanings of 'rather'
  • When 'that' may be left out
  • Means with 'by'
  • So that
  • Dependent clauses with 'that'
  • Permission with 'to let'
  • Verbs: reactions and preferences
  • Meaning and use of ‘so’
  • Verbs without a continuous form
  • Use of compound nouns
  • For how long - Since when
  • Verbs without continuous forms: exceptions
  • The possessive: a plural use
  • Strong probability with ‘must’
  • Everybody - Somebody – Nobody
  • ‘How’ + adjective or Adverb.
  • May – Might
  • Construction of the present conditional
  • Absence of necessity
  • ‘Always’ + present continuous
  • The future with ‘be’ + infinitive
  • Compound adjectives
  • Construction of compound nouns
  • For - Since – Ago
  • Definite article with geographical names
  • Nouns and adjectives of nationality
  • Negation of the indefinite article
  • Emphatic ‘do’
  • Sequence of tenses
  • Irregular verbs
  • Anaphoric ‘to’
  • Use and omission of ‘the’
  • Conditional perfect
  • The impersonal structure
  • Construction of the passive
  • Use of the passive
  • Wishing and regret
  • Prepositions at the end of a clause
  • Use of the present perfect
  • Use of the preterite
  • Would like: expressing a desire
  • Construction of the present perfect
  • How much - How many
  • Some other uses of the possessive
  • 'Will' and 'Shall'
  • The affirmative imperative
  • Demonstratives
  • Comparing equals
  • Relative pronouns and adverbs
  • Regular superlatives
  • Will - To be going to

B. BLOQUE DE CONTENIDOS DE ÁMBITO PROFESIONAL (ESPECÍFICOS DE SECTOR)

De cara a la realización de este bloque, se ofrece a los alumnos la posibilidad de elegir la especialización acorde a su ámbito profesional:

• Sector servicios
• Sector industrial
• Sector construcción
• Sector transporte
• Sector agrario